The pros and cons of Thryv: what business owners need to know

December 30, 2022

The purpose of a Customer Relationship Management (CRM) system is to provide businesses with the tools they need to manage relationships and processes. Thryv is a popular CRM software that can be used by small- and medium-sized businesses, making it an ideal option for many entrepreneurs. However, as with any new technology, there are both pros and cons associated with the use of Thryv. To make an informed decision about whether or not Thryv is the best choice for your business, it's important to understand both sides of the equation.

The management of your clients is essential if you intend to grow your firm. Offering specialized services will help you keep customers over the long term. Your clientele grows as your business expands. As a result, manual client administration will eventually become unworkable. Fortunately, certain approaches can help you get past this. One illustration is Thryv CRM.

Thryv gives small and medium-sized enterprises access to a whole new universe of opportunities. Thryv assists in streamlining every procedure, from promotion to online reservations. You can support your web presence, handle contacts, collect payments, handle appointments, and use marketing automation to strengthen your brand. You can decide based on the Thryv reviews in this article. Find out whether this is the best choice for your company.

What is Thryv and what does it offer business owners?

Thryv is a comprehensive customer management tool. This program accompanies you every step of the way, from an internet marketing campaign to the payment point. The designers are aware of what companies require. They consequently developed a platform that can be controlled from a central console. It offers limitless, round-the-clock customer support from subject-matter specialists. They have received training to comprehend the objectives of small business owners.

This choice enables you to implement a client-centered strategy. By using your social media accounts, potential clients can easily locate you. Additionally, communication is uncomplicated. You don't need to be concerned about losing clients due to miscommunications. Thryv is a customer relationship management (CRM) tool for the cloud that assists small enterprises in managing their customers and expanding their clientele. The program has capabilities for organizing contacts, prospects, bookings, and other things. Thryv CRM also provides a mobile app so you can run your company while on the go.

However, you may unwind while your company is automatically handled for the highest ROI with the aid of a customer relationship management (CRM) tool like Thryv. No matter what industry you work in, choosing Thryv can help you manage your company in any of the following areas:

  • e-commerce
  • Auto repair
  • Services for Animals
  • Salon Services for Business
  • Services for Child Care
  • Service Providers for Cleaning
  • Wellness in Government & Nonprofit
  • Home Maintenance & Improvement
  • Health coverage
  • Legal Assistance
  • Locksmiths & Locks
  • Dispatch & Storage
  • Pest Management Services
  • Real estate
  • And Much More...

An Overview of Thryv features

Thryv provides a wealth of features that are beneficial for small business development.

Manager of customer relationships

You can securely store client data using Thryv. Add the data to the prospect and client lists to keep it organized. Additionally, this portal makes it simple for customers to contact you. They can make payments, set up appointments, and send attachments. An advertising campaign involves more than just making ads and sending emails. Analytics and monitoring makeup around 60% of the approach. You can take account of your lead providers with Thryv. You can more precisely calculate the expense-to-profit ratio as a result.

Reputation management feature

New forms of marketing, technology, and connectivity have emerged in the twenty-first century. The exposure was lesser and there used to be fewer ad slots. Ad exposure is nearly constant today. As a result, marketers must devise original strategies for interacting with consumers. Customer reviews make it feasible to boost conversions. Because of this, it's critical to handle things with caution.

Through the use of Thryv, you may manage and track reviews to manage your identity. A notification will be sent to you each time a new review is received. Additionally, it has a sophisticated feature that enables you to reply within one business day. For your reputation, proper social media administration is equally essential.

Customized advertising

Advertising is not an exact science. You need to take your company's qualities into account while planning a campaign.

For a simple setup, the Thryv program comes with a variety of marketing templates. By examining outcomes and conversions, you may also keep track of your campaigns.

Organize online listings

With Thryv, you may quickly and easily connect with a larger audience.

You can share your company's information with 60 different directories by uploading it. Google, Facebook, and Yelp are a few of these.

Online appointment scheduling and planning

It might be difficult for a small business owner to schedule. Thryv's automated synchronization facilitates booking.

It may be synced with your calendar to improve time management and manage payments.

Social media management

A strong social media following is essential. You should at the very least cover Linkedin, Youtube, and Facebook, depending on the business.

Thryv offers cutting-edge corporate solutions, such as social media platforms management software which can manage your online posts on social media sites.

From a single dashboard, synchronize all of your accounts and create content. You can thereby gain significant time.

The pros of using Thryv - including its features and benefits

We'll also examine the advantages and merits of selecting thryv software. How to make it simple for using and how it might help you win the love of your customers.

It empowers you to gain more knowledge about your client

Lack of essential information on customers and prospects is one of the key causes of small business failure.

This brings us to Thryv's top advantage. You may easily learn more about your prospective clients and prospects using the Thryv program. Because this solution will do it for you, you won't need to spend a significant amount of money to acquire important papers for your clients.

Thryv will not just gather crucial data about your consumers and customers, but it will also assist you in understanding their purchasing habits, what they value most about your enterprise, and the hours during which they are most effective.

This is crucial because it helps you better understand your clients and potential clients so you can customize your services to meet their demands and increase revenue and sales.

Your contact information is compiled for quick retrieval

This program not only provides you with more details about your clients and prospects, but it also makes sure that all of the important information you already possess is structured and safely stored.

This is crucial since it makes it possible for you to quickly access information when you need it. Thryv offers a contact management solution with tags and filters for quick information access.

You'll be able to create informed decisions while creating your company's rules thanks to improved information access and storage.

It centralizes your company's daily operations

Thryv is an all-in-one customer service management platform created to make it simple for small enterprises to manage their daily operations.

For improved business operations, this program centralizes all of your daily communications rather than using several communication platforms. By enabling you to keep track of conversations, it also promotes accountability.

Because it improves the level of service you provide to your clients, centralizing your daily activities helps to save operating costs. If your clients and potential customers are pleased with the level of service your company provides, they are more inclined to purchase from you again and even recommend your company to their friends and family, which will increase sales and revenue.

Understand what others think about your company

Business reputation is crucial. Your firm is more likely to fail if your target customers have a poor opinion of it.

However, if people have a positive opinion of your company, it will succeed. Thryv will enhance your online business reputation, which is a terrific thing. It will give you important information about what the public thinks about your company and advice on how to improve your reputation.

Thryv will give you the ability to collect consumer comments and opinions to assist you to understand how people view your enterprise and the essential adjustments you need to do to strengthen your brand and reputation.

You can keep an eye on your customers' ratings and reviews with the use of this software. All of this is crucial because it helps you determine whether your clients are pleased with your goods or services, and if not, it helps you identify where you need to make improvements.

It Establishes An Equal Playing Field

The fierce rivalry that small firms must contend with from established, major corporations is one of their biggest obstacles.

Small enterprises are restricted by the financial might of large corporations. By developing a platform that enables small companies to compete with well-established, huge businesses, Thryv has leveled the playing field.

Small businesses may provide their consumers with better, more structured service thanks to this software. Additionally, it gives them the ability to advertise their company online, increasing its exposure to their intended market.

Additionally, it offers comprehensive insights that help small businesses understand their rivals better and what they can do to stand out. Small businesses can compete with and sometimes even outperform huge companies thanks to all these qualities and many more.

Additional features comprise:

  • Professional staff
  • Friendly and responsive representatives
  • Constant contact and follow-up
  • Dashboard and services that are simple to use
  • Improved professionalism for their companies
  • Excellent client service
  • Website management

The cons of using Thryv - including its limitations and potential drawbacks

When there are no drawbacks, a review is not flawless. In this evaluation, we'll also discuss some of the shortcomings or drawbacks of the thryv program.

Pricing for Thryv

There is no stated pricing for the thryv program on their website, despite it being less priced than the alternatives. Before you know how much it will cost you, you need to request a demo account and let them access your company.

Prices for Thryv are not accessible online. They evaluate a company's requirements before putting together client-based estimates. To acquire an approximate monthly or yearly cost, get in touch with them directly. In general, this CRM is less expensive than others. However, you must get in touch with them for a precise price.

Available Only In The United States

Thryv currently only serves businesses within the United States; perhaps, they will soon be accessible to those doing business outside.

How to decide if Thryv is the right choice for your business

The decision of whether thryv is the right choice for a business can be made depending on how it will help to increase sales and revenue. It is important to consider factors such as customer feedback, features offered, pricing and availability to decide if thryv is the best option for your business needs.

Customer feedback is an important factor to consider when deciding if thryv is the right choice for your business. Thryv offers a platform to collect customer feedback, allowing businesses to understand what their customers think about their products or services and make changes accordingly. This helps businesses identify problems and improve customer satisfaction.

The features thryv offers should also be taken into account. Thryv provides a comprehensive CRM system that offers features such as contact management, customer segmentation, and automated follow-ups. Additionally, thryv's platform includes helpful insights to help businesses better understand their competition and stand out in the market.

Pricing should also be considered when deciding if thryv is the right choice for your business. thryv does not offer a set pricing structure and instead evaluates each company's needs before providing them with an estimate. While thryv is generally less expensive than the alternatives, it is important to get in touch with thryv directly to get an accurate price quote.

Finally, availability is another factor to consider. thryv currently only serves businesses within the United States, so businesses operating outside of the United States may have to look for alternatives.


In conclusion, Thryv is a respectable option for managing small businesses. Those who wish to operate their business from a single location will find it to be of great assistance. There is a tonne of options for customer engagement. You may maintain a thorough profile of your clients and categorize and tag it as needed. Online users can easily locate you, and you can communicate with them quickly. You can manage appointments, schedule social media posts, and handle bills on one side. However, there is much room for improvement.

The majority of your customers will first interact with you and your business online before they decide to take action. You can get the awareness you've always needed and the process can be greatly facilitated by using thryv. However, if you are unsure of the platform, you are not required to commit. Use the demo to quickly determine how this platform can be used to manage your business.

Ease of Use
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